A Passion for Service ® To Be Presented by the Door County Visitor Bureau

 
What Ever Happened To Service?

The morning and afternoon workshops for "A Passion for Service" are almost full but there are still a few places left. Many businesses are sending their whole staff, splitting participation between morning and afternoon sessions because they believe this is so important to their customers!

Customer service consistently gets poor marks from shoppers. Only 66 percent of retail customers were satisfied with their shopping experience - and we don't want that in Door County!

Among the top complaints are rude staff, dirty stores, long checkout lines, employees who aren't familiar with merchandise or can't put their cell phones down to pay attention to customers. Few major retailers are finding success in these areas, the study says.

In other words - customer service is falling by the wayside.  Don't let this happen to you!

This workshop will help your business go to the next level of service excellence and create lifetime loyal customers. It has received rave reviews from over 200 Chambers of Commerce, Visitor Bureaus and thousands of independent companies like yours. As one of our Board members said, "We think we're pretty good until we go to a conference or workshop and find there's always something we can do better."

 

"A Passion for Service"® is an action-packed , participatory 1/2 day workshop with proven strategies and techniques to help your business: 

·         Stay motivated

·         Build and maintain a positive attitude

·         Communicate respect to every customer

·         Remember and use customer names

·         Personalize their service

·         Listen effectively

·         Know who really signs their paycheck

·         Make a great first impression

·         Turn irate customers into the best customers

·         Overcome stress and burnout

·         Make the customer you assist in October feel as valued as those you meet in May!

 

Workshop Schedule:

 

8:00AM Registration opens at the Sister Bay Fire Station on Mill Road

- 8:30 - 11:30 Morning Session

 

12:30PM Registration opens at the Landmark Resort, Egg Harbor

- 1:00 - 4:00 Afternoon Repeat Session

 

Date: Thursday, May 15, 2008

 

Registration after Friday, May 9th is limited and available on a first come, first serve basis.

Cost: $65 for Members; $95 for non-members

 

Register Today - Seating is Limited and Filling Fast

1) e-Mail Sally at: sally@doorcounty.com with the number and names of all participants from your office

2) or Call 743.4456 for more information

3) or fax your information to 743.7873

 

Please send a check for the correct amount to:

DCVB Workshop, P.O. Box 406, Sturgeon Bay, WI 54235
Or, call Sally at 743.4456 with your credit card number. Thank you!

 

You must register by Friday, May 9 to ensure a place in this workshop

limited seating may be available after the 9th on a first come, first serve basis

 

About the Presenter

 

BILL DRURY is on a mission to help companies be the best with customers. He speaks trains and travels extensively.  Since beginning his professional speaking career in 1985, he has given over 1000 workshops.  His lively presentations, tapes and videos have made him a recognized leader in the field of client communications. Bill has proven to be one of the most effective and entertaining speakers in the industry.

 

Bill received his B.A. degree in English Literature from California State University at Hayward. He went on to complete five years of graduate communications/pastoral training at Dallas Theological Workshop. From 1985 till 1989 he was National Training Consultant for the Zig Ziglar Corporation. 

 

Bill is noted for his humorous and enthusiastic presentations. He is someone who believes learning must be fun to be productive. His presentation will enhance your organization's ability to compete in the rapidly changing business world of today.

 

DON’T MISS THIS OPPORTUNITY TO JUMP START YOUR SEASON

 

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